Job Description

This role requires a combination of technical knowledge, communication skills, and a customer-focused approach.

Customer Interaction:

Respond to customer inquiries and provide timely and accurate information.

Assist customers via various channels, including phone, email, chat, and sometimes in person.

Ensure a positive and professional customer experience.

Technical Assistance:

Provide technical support for the company's products or services.

Troubleshoot and resolve customer issues by guiding them through step-by-step solutions.

Collaborate with the technical team to resolve complex technical problems.

Issue Resolution:

Investigate and analyze customer issues, identifying root causes and implementing solutions.

Escalate complex issues to higher-level support or development teams when necessary.

Communication:

Communicate effectively with customers, translating technical details into user-friendly language.

Collaborate with internal teams, including development and quality assurance, to address customer concerns.

Qualifications and Skills:

A bachelor's degree in a relevant field (Information Technology, Computer Science, Business).

Previous experience in customer support or a related field.

Strong communication skills, both written and verbal.

Technical proficiency and understanding of IT products or services.

Problem-solving and analytical skills.

Patience and empathy when dealing with customer inquiries or issues.

Ability to work independently and collaboratively in a team environment.

Familiarity with customer support tools and systems.

Personal Attributes:

Customer-focused mindset.

Adaptability and willingness to learn new technologies.

Ability to remain calm under pressure.

Detail-oriented with a commitment to accuracy.

Positive attitude and a proactive approach to problem-solving.

Job Types: Full-time, Permanent

Pay: From ?18,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Ability to commute/relocate:

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your notice period? How many Years Experience in IT Industry? What is your current CTC? What is your expected CTC?
Experience:

Customer support: 2 years (Required)
Work Location: In person