Customer Support Executive (cse)

Year    KL, IN, India

Job Description

Job Summary:



We are seeking a detail-oriented and proactive

Control Tower Executive/Customer care Executive

to oversee and manage end-to-end visibility of supply chain movements. This role requires strong coordination, analytical skills, and a focus on real-time monitoring to ensure timely and efficient movement of goods across the logistics network.

Key Responsibilities:



Monitor shipments across multiple lanes and locations using control tower tools and systems. Coordinate with transporters, warehouses, and customer teams to ensure timely deliveries. Track and report real-time status of shipments and flag any delays or deviations Provide timely updates and alerts to internal and external stakeholders. Analyze transit delays and suggest process improvements. Maintain accurate records of movement, delays, and escalations. Prepare daily, weekly, and monthly performance dashboards and reports. Escalate issues proactively to relevant stakeholders for timely resolution. Ensure compliance with customer SOPs and SLA adherence

Key Skills & Competencies:



Strong communication and coordination skills Ability to handle real-time operational challenges Proficiency in MS Excel, Google Sheets, and logistics tracking platforms Attention to detail and a proactive mindset Willingness to work in a fast-paced, shift-based environment Understanding of transportation management systems (TMS) or control tower tools is a plus

Qualifications:

Graduate in Logistics, Supply Chain, or Operations

Job Type: Full-time

Pay: ₹15,000.00 - ₹16,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Language:

Hindi (Preferred) English (Required) Malayalam (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD3705025
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KL, IN, India
  • Education
    Not mentioned
  • Experience
    Year