Job Description

: Customer Support Executive

We are looking for a friendly and motivated

Customer Support Executive

to join our team. Your main goal will be to provide excellent service to our customers by answering their questions and solving their problems with patience and care.

Key Responsibilities

Assist Customers:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

Solve Problems:

Listen to customer concerns, identify the issue, and provide the best solution or walk them through the troubleshooting steps.

Product Knowledge:

Maintain a deep understanding of our products/services to provide accurate information.

Record Keeping:

Keep detailed records of customer interactions and transactions in our system.

Feedback:

Share common customer issues or suggestions with the team to help us improve.

Requirements

Education:

High school diploma or equivalent (Bachelor's degree is a plus).

Communication:

Excellent verbal and written communication skills.

Tech-Savvy:

Comfortable using computers and learning new software quickly.

Patience:

Ability to remain calm and helpful, even when dealing with difficult situations.

Team Player:

A positive attitude and the ability to work well with others.
Job Type: Full-time

Pay: ?15,000.90 - ?22,000.10 per month

Work Location: In person