Job Description

At

Crossbeats

, we believe our people are the driving force behind our success. We foster a workplace where achieving exceptional results goes hand in hand with a stimulating and enjoyable work environment. If you're looking to grow your career while making a real impact, Crossbeats is the place for you.

Position: Customer Support Executive

We are seeking an experienced, customer-focused, and result-oriented Customer Support Executive to join our dynamic customer service team.

Key Responsibilities:

Voice Support:

Handle inbound and outbound customer calls professionally, providing accurate information and timely assistance related to our products and services.

Issue Resolution:

Understand customer concerns, troubleshoot issues, and provide effective solutions to ensure high levels of customer satisfaction.

Multilingual Communication:

Communicate clearly and confidently with customers in English, Hindi, and at least one South Indian language.

Documentation:

Accurately record customer interactions, inquiries, complaints, and resolutions in the system.

Feedback Collection:

Capture customer feedback and share insights with internal teams to help improve service quality and customer experience.

Compliance:

Follow company policies, processes, and quality standards during all customer interactions.

Requirements:

Experience:

Minimum 1 year of experience in a customer service voice process role.

Languages:

Mandatory proficiency in English and Hindi. Knowledge of Tamil, Telugu, Kannada, or Malayalam will be an added advantage.

Communication Skills:

Excellent verbal communication skills with strong problem-solving and active listening abilities.

Technical Skills:

Comfortable using customer support tools and systems with basic computer proficiency.

Customer-Centric Approach:

Ability to manage challenging situations with empathy, patience, and professionalism.

Come grow with Crossbeats and be part of a fun, fast-paced, and people-first work culture!

Job Type: Full-time

Pay: ₹228,000.00 - ₹300,000.00 per year

Benefits:

Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Application Question(s):

- Do you have prior experience working in customer service or support roles? How many years of experience do you have in handling customer queries via phone, email, or chat? - Have you worked in consumer electronics, lifestyle, or e-commerce industries before? How familiar are you with wearable technology (smartwatches, earbuds, etc.)? Are you an Immediate joiner? Share your salary details here:
CCTC:
ECTC:
Notice Period

Language:

Hindi (Required)
Location:

Ashoknagar, Bengaluru, Karnataka (Required)
Work Location: In person