We are looking for a Customer Support Executive for our voice process team. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities
Handle inbound/outbound customer calls in a professional and courteous manner.
Resolve customer issues, queries, and complaints efficiently within defined timelines.
Provide accurate information about products, services, and processes.
Maintain records of customer interactions and update CRM systems.
Escalate complex issues to senior support or relevant departments when necessary.
Meet daily/weekly targets related to call handling, quality, and customer satisfaction.
Follow company policies, scripts, and compliance guidelines during all interactions.
Ensure a positive customer experience on every call.
Required Skills & Qualifications
Minimum qualification: 12th pass/Graduate.
Excellent verbal communication skills in English and Hindi.
Ability to remain calm and patient under pressure.
Prior experience in a
regulated industry (BFSI, FinTech, Telecom, etc.)
Salary
Upto 23k in hand apart from this pf and esic.
Job Types: Full-time, Permanent
Pay: ?250,000.00 - ?300,000.00 per year
Benefits:
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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