Job Description

Imagine working for one of the fastest growing Consumer technology brand in India. A company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process. Come grow with

Crossbeats

and make an impact while enjoying working in a fun filled environment.

We are looking for an experienced, and result-oriented Customer Support Executive to join our customer service team.

Day-to-Day Responsibilities

:

1. Voice Support:

Handle customer calls in a professional and courteous manner, providing information, assistance, and resolving issues related to our products/services.

2. Issue Resolution:

Identify customer needs, troubleshoot problems, and offer solutions to ensure customer satisfaction.

3. Communication:

Clearly articulate information, instructions, and solutions to customers in English, Hindi, and a Southern Indian language.

4. Documentation:

Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

5. Feedback Collection:

Gather customer feedback and report insights to improve service quality and customer satisfaction.

6. Compliance:

Adhere to company policies, procedures, and quality standards while handling customer interactions.

Requirements :

Experience :

Minimum of 1 year of experience in a customer service voice process role.

Languages :

Mandatory Proficiency in English & Hindi. Any Southern Indian language (e.g., Tamil, Telugu, Kannada, Malayalam) will be a plus.

Skills:

Strong verbal communication skills with the ability to convey information clearly and effectively. Good problem-solving and active listening skills.

Tech-Savvy:

Familiarity with customer service software and tools. Basic computer skills and ability to navigate multiple systems.

Customer Focused:

Ability to handle challenging situations with professionalism and empathy

Job Type: Full-time

Pay: ?228,000.00 - ?270,000.00 per year

Benefits:

Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Application Question(s):

- Do you have prior experience working in customer service or support roles? How many years of experience do you have in handling customer queries via phone, email, or chat? - Have you worked in consumer electronics, lifestyle, or e-commerce industries before? How familiar are you with wearable technology (smartwatches, earbuds, etc.)? Are you an Immediate joiner? Share your salary details here:
CCTC:
ECTC:
Notice Period

Language:

Hindi (Required)
Location:

Ashoknagar, Bengaluru, Karnataka (Required)
Work Location: In person