Job Description

We are looking for a proactive and customer-focused

Customer Support Executive

to join our Papa's Lifeline Veterinary Hospital team. The role involves managing inbound and outbound calls, assisting pet parents with queries, driving appointment conversions, coordinating follow-ups, collecting feedback, and ensuring timely reporting. The ideal candidate should have excellent communication skills and a genuine interest in helping pet Parents.

Key Responsibilities

1. Inbound Call Handling

Attend incoming calls from pet parents with professionalism and empathy. Provide accurate information regarding services, appointments, treatments, and pricing. Resolve basic queries or route calls to relevant departments when needed.

2. Outbound Calling

Contact potential and existing clients for appointment reminders, service updates, and membership plans. Follow up on inquiries, treatment recommendations, and prescribed follow-up visits. Drive conversions by explaining service benefits clearly and confidently.

3. Follow-up & Feedback Calls

Conduct follow-up calls for post-consultation or post-treatment check-ins. Collect customer feedback to improve service quality. Maintain high levels of customer satisfaction and build long-term client relationships.

4. Lead Conversion & Coordination

Work closely with the front desk and medical team to ensure smooth appointment scheduling. Track, update, and nurture leads through the hospital's CRM or lead management tools. Achieve weekly and monthly conversion targets.

5. Reporting & Documentation

Maintain call logs, lead status, feedback details, and conversion data. Submit accurate End-of-Day (EOD) reports to the manager. Highlight recurring issues, customer concerns, and suggestions for improvement.

Qualifications & Skills

High School or relevant experience in customer support or tele-calling. Excellent verbal communication skills (English + local language). Strong customer-handling skills with patience and empathy for pet parents. Ability to multitask, prioritize, and meet targets. Basic knowledge of pets and veterinary services (preferred, not mandatory). Familiarity with CRM tools and reporting processes is an added advantage.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time Paid time off
Application Question(s):

Do you have previous experience in customer support? Do you know to speak and write in english ? Are you comfortable travelling to work location?
Location:

Jayanagar, Bengaluru, Karnataka (Preferred)
Work Location: In person