Handle inbound and outbound calls to customers.
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Develop and maintain professional relationships with all customers and assist to handle all situations.
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
Provide excellent services and ensure customer satisfaction by solving customer queries real-time.
Handle all queries in a polite, professional manner
Escalate any issues to the Team Leader
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team
Job Type: Full-time