Job Description

Job Title:

Customer Support Executive - International BPO (USA Process)

Job Summary:

We are looking for a dynamic and customer-focused

Customer Support Executive

to handle inbound/outbound interactions for our

USA-based clients

. The ideal candidate will provide high-quality support, resolve customer queries efficiently, and ensure an excellent customer experience while adhering to company and process guidelines.

Key Responsibilities:

Handle

inbound and/or outbound calls, emails, and chats

for USA customers Resolve customer inquiries related to

billing, technical support, product/service information, and complaints

Maintain a professional and empathetic approach while interacting with customers Accurately document customer interactions in CRM systems Meet or exceed

quality, productivity, and customer satisfaction targets

Follow

USA compliance standards

, company policies, and scripts Escalate complex issues to the appropriate internal teams when required Stay updated on process changes, products, and service offerings

Eligibility / Requirements:

Excellent

English communication skills

(verbal and written) Minimum

12th pass / Graduate

(any discipline)

0-5 years

of experience in International BPO (USA process preferred) Ability to work in

US shifts / night shifts

Good listening, problem-solving, and interpersonal skills Basic computer knowledge and familiarity with CRM tools Willingness to work in a fast-paced, target-driven environment

Preferred Skills:

Prior experience in

USA voice/non-voice processes

Strong customer handling and conflict resolution skills Ability to multitask and manage time effectively

Work Schedule:

US Shifts (Night Shift)

Benefits:

Competitive salary + performance incentives Cab facility (as per company policy)
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person