About Company
Unolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a dynamic company, we value teamwork, technological excellence, and a passion for problem-solving.
About the Role
Handle customer support tickets, ensure timely responses and resolutions, maintain SLA adherence, and deliver high-quality customer communication.
Key Responsibilities
Manage and resolve assigned customer support tickets.
Maintain First Response Time (FRT) and resolution timelines.
Ensure accurate ticket closure to minimize reopens and reassignments.
Communicate clearly, professionally, and empathetically with customers.
Coordinate with Product, Tech, and CS teams for faster resolutions.
Contribute to FAQs and internal knowledge base documentation.
Key Performance Metrics
Tickets resolved vs assigned
First Response Time (FRT)
Average resolution time
SLA adherence
Ticket reopen and reassignment rate
Requirements
Strong written and verbal communication skills.
Customer-first mindset with strong ownership.
Experience in Freshdesk will be preferred.
Job Type: Full-time
Pay: ₹50,000.00 - ₹55,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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