Job Description

The Customer Support Executive is responsible for handling customer queries, resolving issues, and providing excellent service across communication channels such as phone, email, chat, and social media. The role involves ensuring customer satisfaction, maintaining service quality, and supporting overall business operations.

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Key Responsibilities

Respond to customer inquiries promptly via phone, email, chat, or social media.
Provide accurate information about products, services, policies, and procedures.
Resolve customer complaints, issues, or escalations within defined SLAs.
Maintain detailed records of customer interactions in the CRM system.
Follow up with customers to ensure issues are fully resolved.
Identify customer needs and provide solutions or recommendations.
Coordinate with internal teams (technical, sales, operations) to address complex issues.
Ensure compliance with company service standards and processes.
Provide feedback to improve products, processes, and customer experience.
Assist with onboarding, training, or supporting new team members if required.
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Key Skills & Competencies

Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and handle high-pressure situations calmly.
Good listening skills and customer-first mindset.
Basic technical knowledge (CRM tools, ticketing systems, MS Office).
Patience, empathy, and a positive attitude.
Ability to work independently and in a team.
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Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person