Job Description

Job Summary:

The Customer support Executive is responsible for managing and growing relationships with the company's most strategic and high-value clients. The ideal candidate will have a proven track record in sales and relationship management, with a strong ability to understand client needs and deliver tailored solutions. This role is a critical link between our clients and internal teams, ensuring mutual success and long-term partnership.

Key Responsibilities:

? Develop and maintain strong, long-lasting relationships with a portfolio of key accounts.

? Act as the main point of contact for all client matters, anticipating their needs and ensuring satisfaction.

? Identify new business opportunities and drive revenue growth through upselling and cross selling.

? Create and execute strategic account plans to maximize business growth and client value.

? Negotiate contracts and agreements to achieve favorable terms for both the client and the company.

? Collaborate with internal teams (operations, supply, marketing, finance and tech) to ensure timely and successful delivery of solutions.

? Prepare and present regular reports on account progress and performance metrics.

Qualifications and Experience:

? A minimum of 1-3 years of experience in sales, key account management or a related field.

? Proven experience in managing and growing a portfolio of clients.

? Strong customer orientation and negotiation skills

? Proficiency with CRM software and a solid understanding of sales processes.

? Excellent verbal and written communication skills.

? Graduate.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person