Act as the first point of contact for clients using our software solutions.
Handle inbound queries via calls, emails, and chat regarding product usage, troubleshooting, and issue resolution.
Log, track, and escalate technical issues to the concerned teams when required.
Coordinate with internal teams (technical & operations) to ensure quick and effective resolution.
Educate clients about new features, updates, and best practices to maximize product usage.
Ensure customer satisfaction through timely follow-ups and professional support.
Education- BCOM, BCA, B.Tech
Salary -15k to 18k
Candidates should have good communication skills confident active
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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