serves as the primary point of contact between a company and its customers. The role involves resolving customer queries, offering product/service support, and ensuring a positive customer experience across communication channels like phone, email, chat, or in person.
Key Responsibilities:
Handle inbound and outbound calls, emails, or chats from customers regarding product or service inquiries.
Respond to queries with clarity, professionalism, and empathy.
Understand client needs and objectives to proactively offer solutions and ensure service satisfaction.
Follow up with customers to ensure their concerns are addressed fully
Maintain accurate and up-to-date records of all customer interactions in the CRM (Customer Relationship Management) system.
Ensure customers leave every interaction feeling valued and supported.
Maintain detailed and organized records of client interactions and communications in CRM tools.
Collect feedback and insights to help improve service offerings and client experience.
Qualifications and Skills:
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
3-6 months of experience in a client-facing role (client relationship, account management, or customer service).
Excellent verbal and written communication skills.
Strong interpersonal skills and a customer-centric attitude.
Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.
Problem-solving mindset with attention to detail
Job Types: Full-time, Permanent, Fresher
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Health insurance
Provident Fund
Application Question(s):
Do you live in Gurgaon?
Education:
Bachelor's (Required)
Experience:
Customer support: 1 year (Preferred)
Language:
Do you speak Tamil? (Required)
Work Location: In person
Speak with the employer
+91 6395973115
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