Customer Support Executive (cse)

Year    HR, IN, India

Job Description

Title: Customer Support Executive


Location: Gurugram


Salary: 15000- 22000


Experience: 6 month - 1 Year


Industry: Furniture / E-Commerce / Retail



Job Summary:



We are seeking a motivated and detail-oriented

Customer Support Executive

to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a smooth post-purchase experience.

Key Responsibilities:



Handle inbound and outbound calls, emails, and chat queries from customers. Provide accurate information about products, services, order status, and delivery timelines. Assist customers with order placement, returns, exchanges, and complaints. Coordinate with internal teams (sales, warehouse, logistics) to ensure timely resolution of issues. Maintain records of customer interactions and transactions using CRM tools. Follow up on unresolved issues and ensure customer satisfaction. Provide feedback to the team on recurring issues to improve processes.

Requirements:



Proven experience in a customer support or telecalling role (preferably in e-commerce or retail). Excellent verbal and written communication skills in English and Hindi. Strong problem-solving skills and a customer-first attitude. Ability to multitask and work under pressure.
Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

Day shift
Work Location: In person

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Job Detail

  • Job Id
    JD3680602
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    HR, IN, India
  • Education
    Not mentioned
  • Experience
    Year