is responsible for providing exceptional customer service, resolving customer queries, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
Customer Interaction & Query Resolution
Respond to customer inquiries via phone, email, chat, and social media.
Provide accurate information regarding products, services, and policies.
Resolve customer complaints and escalate complex issues to relevant departments.
Technical & Product Support
Assist customers with troubleshooting basic technical issues.
Guide customers on product usage and best practices.
Coordinate with internal teams for advanced issue resolution.
Order & Account Management
Process orders, returns, and refunds as per company policies.
Update and maintain customer account details.
Monitor and track order deliveries, informing customers of status updates.
Customer Engagement & Relationship Management
Build strong relationships with customers by understanding their needs.
Follow up on customer interactions to ensure issue resolution and satisfaction.
Gather customer feedback and suggest improvements.
Documentation & Reporting
Maintain detailed records of customer interactions, issues, and resolutions.
Generate reports on customer queries, trends, and feedback for process improvement.
Contribute to FAQs, help guides, and support documentation.
Key Skills & Qualifications:
Bachelor's degree in Business Administration, Communications, or a related field (preferred).
Prior experience in customer service, sales, or support roles.
Strong verbal and written communication skills.
Problem-solving and conflict-resolution abilities.
Proficiency in CRM software and customer support tools (e.g., Zendesk, Freshdesk, Salesforce).
Ability to multitask, prioritize, and manage time effectively.
Patience and empathy when handling customer concerns.
Familiarity with industry-specific products and services (if applicable).
Work Schedule & Benefits:
Flexible work hours, including weekends and holidays (if required).
Competitive salary with performance-based incentives.
Health benefits, paid leave, and career development opportunities.
Remote or hybrid work options (if applicable).
Why Join Us?
Be part of a dynamic, customer-focused team.
Gain hands-on experience in customer relationship management.
Work in a fast-growing company with opportunities for career advancement.
Job Type: Full-time
Pay: ₹12,000.00 - ₹25,000.00 per month
Work Location: In person
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