Job Description

Roles and Responsbilites:

Customer Interaction

: Handle inbound and outbound calls/emails/chats to address customer queries, complaints, and policy-related concerns.

Policy Assistance

: Provide detailed information about insurance policies, premium payments, renewals, and claim procedures.

Issue Resolution

: Resolve customer issues promptly and accurately while ensuring customer satisfaction.

Documentation

: Maintain proper records of customer interactions, transactions, comments, and complaints.

Claim Support

: Assist customers with the claim filing process, including documentation and follow-up.

Cross-Selling

: Identify opportunities to promote or upsell insurance products based on customer needs.

Compliance

: Ensure all customer interactions are handled in accordance with company policies and regulatory standards.

Feedback Handling

: Collect and escalate customer feedback to improve service delivery and operational processes.

CRM Usage

: Effectively use Customer Relationship Management (CRM) tools to log and track customer queries.

Team Collaboration

: Work closely with internal teams such as underwriting, claims, and sales to resolve customer issues efficiently.
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift Rotational shift
Supplemental Pay:

Joining bonus Performance bonus Yearly bonus
Ability to commute/relocate:

Begumpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

Hindi (Required) English (Preferred)
Work Location: In person

Speak with the employer

+91 7569780715