We are looking for a customer-focused Customer Support Executive to handle software support operations, resolve customer issues, and ensure timely closure of service requests. The role requires strong communication skills, basic technical understanding, and effective coordination with internal teams.
Key Responsibilities
Provide customer support via online, telephonic, and remote channels.
Troubleshoot software-related issues and coordinate resolutions.
Manage support tickets, CRM cases, and ensure timely closure.
Coordinate on-site support and follow up on installations or implementations.
Maintain accurate service documentation and CRM data.
Assist with service quotations, invoicing, and payment follow-ups when required.
Required Skills & Qualifications
Strong communication and customer service skills.
Basic technical knowledge for software troubleshooting.
Familiarity with CRM tools and MS Office.
Ability to multitask, prioritize, and meet deadlines.
Problem-solving mindset and willingness to learn.
Job Types: Full-time, Permanent
Pay: ?18,000.00 - ?28,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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