Job Description

Company Name:

Next G Services and Training

Job Type:

Full-Time

Location:

Yogichowk, Surat

Working Hours:

10:00 AM - 7:00 PM

Salary:

Based on Previous Salary Profile and Based on experience

Key Responsibilities:

Handle and resolve customer queries promptly and professionally

Respond to customer inquiries via phone, email, WhatsApp, and chat

Provide accurate information about products/services

Manage email correspondence and ensure timely follow-up

Assist in lead generation by responding to inquiries and capturing potential customer details

Handle complaints and resolve issues within defined timelines

Maintain accurate records of customer interactions in CRM software

Collaborate with internal teams to escalate and resolve complex issues

Ensure customer satisfaction and maintain a positive brand image

Requirements:

Education: Any Graduate

Experience: 0 to 2 year+

Basic English communication skills (written & verbal)

Strong communication in Hindi & Gujarati preferred

Basic computer knowledge (MS Office, Email, WhatsApp Business, CRM tools)

Ability to manage multiple tasks and handle customers with patience

Positive attitude and problem-solving approach

Interested candidates can WhatsApp on: 7817940574
Or
email their resume to: hr.nextgservice02@gmail.com

Job Types: Full-time, Fresher

Pay: ?5,000.00 - ?25,000.00 per month

Work Location: In person