Job Description

Customer Relationship Executive / Customer Support Executive

Company:

Label S4U (Fast Fashion Women's Wear)

Location:

Ellis Bridge, Ahmedabad (On-site)

Working Days & Timings:

6 Days a Week
Mon-Fri: 10:30 AM - 7:30 PM
Sat: 10:30 AM - 5:30 PM

Job Responsibilities:

Handle customer queries via

WhatsApp, Instagram, email & calls.

Assist customers with

orders, deliveries, returns & exchanges.

Coordinate with internal teams for quick issue resolution. Maintain customer records and basic MIS reports. Ensure a smooth and positive customer experience.

Order & Post-Sales Support

Track and resolve issues related to

orders, deliveries, returns, exchanges, and refunds.

Coordinate with the

warehouse, logistics, and internal teams

to close customer tickets efficiently. Follow up with customers until resolution and closure.

CRM & Reporting

Update and maintain customer details, queries, and resolutions in the system. Prepare

daily/weekly MIS reports

on customer queries, complaints, and resolutions. Identify recurring issues and share insights with the management for improvement.

Requirements:

Graduate preferred.

1-3 years of experience

in customer support / CRM (fashion or e-commerce preferred). Good communication skills in

English & Hindi

(Gujarati is a plus). Familiar with social media & CRM tools. Customer-focused and solution-oriented.

Work Location:

Ellis Bridge, Ahmedabad

Industry:

Fast Fashion / E-commerce

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time Paid time off
Work Location: In person