Job Description

We are looking for a dedicated and customer-focused Customer Support Executive to manage post-sales support, service delivery, and relationship management for both end-users and channel partners of our Augmented Reality (AR) product. The ideal candidate should have strong communication, coordination, and problem-solving skills to ensure a smooth and satisfying customer experience.

Key Responsibilities:

Act as the primary point of contact for customer and partner queries post-sale, ensuring timely resolution and satisfaction. Coordinate with internal teams to ensure accurate and timely delivery of AR products/services. Provide onboarding support, training, and usage guidance to customers and partners. Handle escalations, service requests, and troubleshooting via phone, email, or remote sessions. Maintain updated records of support cases, delivery statuses, feedback, and resolutions in the CRM system. Build and maintain long-term relationships by delivering consistent and quality support. Communicate proactively about delivery timelines, product updates, and service improvements. Assist resellers and agents with their client-side delivery and support requirements. Collect feedback and report common issues to relevant teams to support continuous improvement.

Qualifications & Skills:

Bachelor's degree in any discipline (preferred in Business, IT, or Communications). 0-2 years of experience in customer support, client servicing, or after-sales (preferably in tech or product-based companies). Excellent verbal and written communication skills in English, Gujarati, and Hindi. Strong coordination, empathy, and follow-up skills. Basic understanding of AR or digital products is a plus (training will be provided). Familiarity with CRM tools, ticketing systems, and productivity tools (MS Office, Google Workspace). Problem-solving attitude and ability to handle multiple client interactions effectively.
Job Type: Full-time

Pay: ?10,141.59 - ?15,000.00 per month

Benefits:

Leave encashment Provident Fund
Ability to commute/relocate:

Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person