G- Tek Corporation Private Limited Is looking to expand their business activities. We are 35-year-old electronic manufacturing company specializing in chart recorders and data loggers working on various industries and domains with clients in India, USA, Europe and Singapore. We focus on quality, innovation, and customer satisfaction.
Job Summary:
A Technical Support Engineer is responsible for providing technical support to clients in person and remotely. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller's issues are resolved.
Responsibilities
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report on customer feedback and potential product requests
Help create technical documentation and manuals
Requirements and skills
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
B.Tech /Bsc /Msc in Computer Science/Electronics or relevant field
Diploma in Electronic and Communication or mechatronics or related field
Job Type: Full-time
Pay: ?12,000.00 - ?17,000.00 per month
Benefits:
Health insurance
Leave encashment
Provident Fund
Application Question(s):
Please mention your field of graduation (e.g., Engineering, Commerce, Science, Arts, etc.).
Education:
Diploma (Preferred)
Experience:
total work: 1 year (Preferred)
Shift availability:
Day Shift (Preferred)
Work Location: In person
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