Job Description

Key Responsibilities

Customer Engagement & Recovery

Reach out to customers who abandoned carts and assist them in completing orders.

Handle NDR (non-delivery report) calls and coordinate with logistics partners to resolve delivery issues.

Collect customer feedback and reviews to improve products and service quality.

Communication & Problem Solving

Handle inbound/outbound calls, WhatsApp, and email support.

Answer queries regarding products, sizing, quality, shipping, and returns.

Provide customers with quick solutions while maintaining a positive brand image.

Tracking & Reporting

Record each interaction with accurate call outcomes (conversion, follow-up, feedback logged, etc.).

Share daily/weekly updates with the team on call volume, conversion rates, and customer concerns.

Flag recurring customer issues to the operations/marketing teams for process improvement.

Process Adherence

Follow call scripts and support workflows to maintain consistency.

Ensure high standards of professionalism and courtesy in every interaction.

Support in managing customer escalations and resolving them effectively.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person