We are seeking a Customer Support Executive with a strong understanding of the diamond and jewelry industry to manage customer interactions, provide expert assistance, and ensure seamless service.
Key Responsibilities:
Handle inbound and outbound calls, emails, and chat to assist customers with inquiries related to diamonds, jewelry, and orders.
Provide expert guidance on diamond specifications, grading, certifications (GIA, IGI, etc.), pricing, and availability.
Coordinate with the sales, logistics, and production teams to resolve customer issues promptly.
Assist clients with order tracking, returns, exchanges, and after-sales support.
Maintain accurate records of customer interactions in CRM software.
Educate customers on company policies, warranty details, and care instructions.
Handle complaints and escalations professionally to maintain customer satisfaction.
Gather customer feedback to help improve service quality and processes.
Support marketing and sales teams with follow-ups and lead nurturing.
Required Skills & Qualifications:
Bachelor's degree in Business, Commerce, or related field.
1-3 years of experience in customer support, preferably in the diamond or jewelry sector.
Strong knowledge of diamond grading standards (4Cs) and jewelry industry terminology.
Excellent verbal and written communication skills in English (and local language, if applicable).
Proficiency with CRM systems, MS Office, and basic reporting tools.
Ability to handle high-pressure situations with professionalism and empathy.
Strong problem-solving and multitasking abilities.
Preferred Qualifications:
Certification in diamond grading (e.g., GIA, IGI) is an added advantage.
Experience working in B2B or B2C jewelry businesses.
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Leave encashment
Work Location: In person
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