Customer Support Executive (cse)

Year    GJ, IN, India

Job Description

The Customer Support Executive will be responsible for handling customer queries, resolving complaints, and ensuring customer satisfaction through excellent service. The role requires effective communication, problem-solving skills, and the ability to manage customer interactions across different channels (calls, emails, chat, etc.).

Key Responsibilities:



Handle inbound and outbound calls, emails, and chats to assist customers with their queries. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues in a timely and professional manner. Maintain records of customer interactions, feedback, and transactions. Coordinate with internal teams to ensure customer needs are addressed effectively. Follow up with customers to ensure their issues are fully resolved and they are satisfied. Meet performance targets such as response time, resolution rate, and customer satisfaction. Escalate complex issues to higher authorities when required. Continuously update knowledge of company products, services, and policies.
Job Type: Full-time

Pay: ?10,000.00 - ?12,000.00 per month

Benefits:

Paid time off
Work Location: In person

Speak with the employer


+91 7383165497

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD4081446
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    GJ, IN, India
  • Education
    Not mentioned
  • Experience
    Year