Job Description

The Telecaller plays a vital role in

parent engagement and admissions support

. They act as the first point of contact for prospective parents, providing information about the preschool's programs, facilities, and values, while maintaining professionalism and warmth.

Key Responsibilities

Parent Outreach & Admissions

Make outbound calls to prospective parents to share preschool details. Respond to inbound inquiries regarding admissions, fees, curriculum, and facilities. Schedule appointments and campus visits for interested families.

Communication & Relationship Building

Maintain a polite, empathetic, and professional tone in all conversations. Build trust by clearly explaining preschool policies and addressing parent concerns. Follow up with parents to ensure smooth admissions processes.

Data Management

Record call details, inquiries, and follow-up actions in CRM/Excel trackers. Maintain updated databases of leads and admissions status.

Collaboration

Coordinate with the admissions team, finance, and admin staff for accurate information. Share feedback from parents to improve communication strategies.
Skills & Competencies

Excellent

verbal communication skills

in English, Hindi & Kannada Strong

listening and empathy skills

to handle parent queries. Basic knowledge of

preschool operations, fee structures, and curriculum highlights

. Proficiency in

MS Office/CRM tools

for data entry and reporting. Ability to work under targets and deadlines with a positive attitude.
Qualifications & Experience

Minimum

Bachelor's degree

(any stream, preference for Commerce/Arts/Communication). Prior experience in

telecalling, customer service, or admissions counseling

preferred. Freshers with strong communication skills may also be considered.
Job Types: Full-time, Permanent

Pay: Up to ₹15,000.00 per month

Benefits:

Provident Fund
Work Location: In person