YMGrad is your gateway to studying abroad. We are a rapidly growing new-age social platform with a thriving community of over
300,000+ registered students
pursuing international education. At YMGrad, we're revolutionizing the overseas admissions space by combining expert guidance with a
student-first approach
. Join us and help shape the future of global citizens.
Role Overview
We are seeking a
Customer Executive
to join our dynamic and student-centric team. This role is perfect for someone who enjoys interacting with people, solving problems, and ensuring a smooth and positive experience for students throughout their study abroad journey. The ideal candidate will possess excellent communication skills, empathy, and a proactive attitude to deliver outstanding service and guidance. This is a
full-time, on-site role
, with working hours from
Monday to Saturday, 9:00 AM to 6:00 PM
.
Key Responsibilities
Guide students through the entire study abroad journey -- from university selection to application submission.
Offer personalized assistance on university shortlisting, loan guidance, visa documentation, and application timelines.
Build and maintain strong, trust-based relationships with students, ensuring a high level of satisfaction.
Provide post-service follow-ups to gather feedback and reviews for continuous improvement.
Consistently meet or exceed individual and team performance targets, contributing to overall organizational success.
Qualifications and Skills
Strong communication skills -- both written and verbal.
Empathy, patience, and a customer-oriented mindset.
Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.
Why Join YMGrad?
Be part of a mission-driven company shaping the future of international education.
Work with a high-impact team in a fast-paced and supportive environment.
Enjoy growth opportunities in a company that's scaling rapidly.
Contribute to real student success stories every day.
Job Types: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Flexible schedule
Leave encashment
Paid sick time
Paid time off
Ability to commute/relocate:
Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Please rate your English language skills, including both spoken and written, on a scale from 1 to 10.
Work Location: In person
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