Job Description

About Us:

Rezoni is one of India's fastest-growing tech accessory startups, known for stylish and protective phone cases loved by thousands across the country. We're a design-first, customer-obsessed brand dedicated to providing high-quality products and a world-class customer experience.

Website : www.rezoni.com
Instagram : @shoprezoni

About the Role:

We are looking for a

Customer Support Executive

who can confidently handle customer queries through

email, chat, and occasional phone calls

. The ideal candidate will have a strong background in e-commerce support and is skilled in resolving issues related to orders, returns, refunds, and product-related queries.

Key Responsibilities:

Respond to customer queries via

email, live chat, and calls

, with a primary focus on written communication. Handle concerns related to

orders, returns, refunds, exchanges

, and

product information

. Maintain accurate records of customer interactions and follow up promptly when needed. Collaborate with internal teams to ensure timely issue resolution. Uphold a high standard of professionalism and empathy in every customer interaction.

Requirements:

Minimum 1-2 years of experience in customer support, preferably with an

e-commerce platform or product-based brand

. Strong command over

email and chat support

tools and etiquette. Confident in handling

calls

, though this is a secondary channel. Excellent communication skills in

English and Hindi

. Experience with platforms like

Shopify

,

Shiprocket

, or

Shipway

is a significant advantage. Ability to

multitask

, prioritize, and perform under pressure in a fast-paced environment.

Preferred Skills:

Familiarity with

order management systems

, logistics platforms, and customer ticketing tools. Quick learner with a

solution-oriented mindset

and a high sense of ownership.
Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹36,000.00 per month

Education:

Bachelor's (Required)
Experience:

Customer service: 2 years (Required)
Language:

Hindi (Required) English (Required)
Work Location: In person

Speak with the employer

+91 7829912821