Job Description

Job Title:

Customer Support Executive - PhonePe Process

Company:

Transcom

Location:

Gurgaon (Work from Office)

Process:

Domestic - Voice/Chat (PhonePe)

Shift Timings:

Day Shift for Females and 24*7 for Males

Job Summary:

We are hiring

Customer Support Executives

for the

PhonePe

process. The role involves assisting customers with queries related to transactions, wallet issues, and payment concerns, ensuring a smooth customer experience for one of India's largest digital payment platforms.

Roles & Responsibilities:

Handle incoming calls and chats from PhonePe customers. Resolve customer queries related to transactions, refunds, failed payments, and other wallet issues. Provide accurate information and resolve customer complaints in a timely manner. Ensure high customer satisfaction through professional communication. Follow standard operating procedures and adhere to process compliance. Escalate unresolved issues to the relevant department.

Eligibility Criteria:

Qualification:

Graduate (Mandatory)

Experience:

Freshers and experienced candidates can apply (BPO experience preferred).

Skills:

Good communication skills in

English and Hindi

.

Typing speed:

Minimum 25 WPM preferred.

Immediate Joiners Only

Salary Details:

CTC:

?23,000 - ?26,000 per month (depending on experience)

In-hand Salary:

As per company norms

Incentives:

Applicable as per performance

Perks & Benefits:

6 Days Working

Rotational Week-offs

Day Shift for Female Candidates

Growth opportunities within the company

Selection Process:

HR Screening ? Operations Round ? Final Discussion ? Offer
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Application Question(s):

Are you okay with the offered salary range of ?23,000 to ?26,000 CTC? Are you comfortable with the location (Gurgaon Sector 18 ), rotational shifts, and immediate joining?
Education:

Bachelor's (Required)
Work Location: In person