Job Description

JD FOR CUSTOMER SUPPORT EXECUTIVE We are seeking a highly motivated and customer-focused individual to join our Customer Support team. As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service and assistance to resolve their inquiries and issues. This role requires excellent communication skills, problem-solving abilities, and a passion for helping customers. Key Responsibilities: 1. Customer Interaction: \xc2\xb7 Respond to customer inquiries via phone, email, or chat in a timely and professional manner. \xc2\xb7 Provide accurate information about our products or services and assist customers with their questions and concerns. \xc2\xb7 Handle customer complaints and resolve issues to ensure customer satisfaction. 2. Product Knowledge: \xc2\xb7 Develop a deep understanding of our products and services to effectively assist customers. \xc2\xb7 Stay updated on product changes, updates, and new releases. 3. Problem Solving: \xc2\xb7 Identify and analyze customer needs to provide appropriate solutions. \xc2\xb7 Escalate complex issues to higher-level support or relevant departments when necessary. 4. Documentation: \xc2\xb7 Maintain detailed and accurate records of customer interactions and transactions. \xc2\xb7 Document common customer inquiries and create knowledge base articles for self-service support. 5. Team Collaboration: \xc2\xb7 Collaborate with other team members and departments to resolve customer issues. \xc2\xb7 Share customer feedback and insights with the team to improve products and services. 6. Continuous Improvement: \xc2\xb7 Participate in training and development programs to enhance your customer support skills. \xc2\xb7 Suggest process improvements and contribute to the enhancement of the customer support experience. Qualifications: \xc2\xb7 Bachelor\'s degree is mandatory. \xc2\xb7 Previous customer service or support experience is a plus. \xc2\xb7 Excellent communication skills, both written and verbal. \xc2\xb7 Strong problem-solving abilities and a patient, empathetic approach to customer issues. \xc2\xb7 Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously. \xc2\xb7 Proficiency in using customer support software and tools. \xc2\xb7 Familiarity with our products and services is a plus. \xc2\xb7 Willingness to work flexible hours, including evenings and weekends, as needed. Additional Information: \xc2\xb7 This is a full-time position. \xc2\xb7 Competitive salary and benefits package. \xc2\xb7 Opportunities for career growth and development within the company. \xc2\xb7 The company is committed to diversity and inclusion and welcomes candidates from all backgrounds to apply. Job Type: Full-time Salary: \xe2\x82\xb920,000.00 - \xe2\x82\xb925,000.00 per month Benefits:

• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person Speak with the employer
+91 9958812083