Job Description

Remote Cardiac diagnosis is an effective way to empower Healthcare providers. With robust AI technology, backed by human expertise, Tricog is a leader in the Medtech space solving critical Cardiovascular conditions by identifying them in time and accurately. This was a Journey that began in 2014 by founder, Dr. Charit Bhograj - an Interventional Cardiologist.
Our Vision
To change the 80% chance that a heart attack will take one's life to an 80% chance that the patient survives
Our Mission
"We are on a mission to empower every healthcare provider with virtual cardiac diagnostic tools and services that help them in accurate, timely and consistent diagnosis along with timely care delivery."
Product Portfolio-
Product / Service: InstaECG(TM)
Description: AI-aided ECG Interpretation Service
Commercial Operations: Flagship product launched in 2015 WITH OVER 6000+ ACTIVE GLOBAL USERS
Product / Service: InstaEcho(TM)
Description: AI-aided Comprehensive Echo Interpretation Service
Commercial Operations: Launched in 2021 WITH OVER 400+ ACTIVE GLOBAL CUSTOMERS
The Role
Job description
Roles and Responsibilities:

• :
• To address customer issues and resolve them in a timely and efficient manner.
• Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately.
• Take ownership of customer issues.
• Escalate unresolved issues to the appropriate internal teams.
• Collect prompt and accurate feedback from customers.
• Provide accurate, valid and complete information using the right methods/tools.
• Keep records of customer interactions, and call data.
• Follow communication procedures, guidelines and policies.

Ideal Profile
Customer Support Executive Requirements:

• Qualification: Minimum of graduation in any field.
• Experience: 0 to 5 years.
• Language Preference: English, Hindi, Kannada and any other regional language(Tamil/Telugu) fluent in speaking.
• Willing to work on rotational & night shifts.
• Excellent interpersonal and written and oral communication skills.
• Ability to work and support the team.
• Computer proficiency.
• Knowledge of conflict resolution techniques is preferable.
• Telephonique Etiquettes.
• Ability to multitask, prioritize, and manage time effectively.
• Work from the office.

Industry: Health Care
Location: Malleshwaram(Bangalore)
Job Types: Full-time, Permanent
Schedule:

• Day shift
• Night shift
• Rotational shift
• Weekend availability

Ability to commute/relocate:

• Malleswaram, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• We must fill this position urgently. Can you start immediately?

Experience:

• Customer support: 1 year (Preferred)

Language:

• Hindi (Preferred)
• Tamil (Preferred)
• Telugu (Preferred)
• Kannada (Preferred)
• Work Location: In person

What's on Offer?

• Join a market leader within Hospital / Health Care / Healthtech
• Fantastic work culture
• Attractive Salary & Benefits