Job Description

Job Title:

Customer Support Executive (E-commerce - Jewellery Industry)

Experience Required:

2+ Years (Mail & Chat Support)

Location:

Andheri east Seepz, Mumbai

:

We are seeking a dedicated and customer-focused

Customer Support Executive

with prior experience in e-commerce, preferably in the jewellery industry. The role involves handling customer queries through

email and chat support

, ensuring smooth post-purchase service, and maintaining a high level of customer satisfaction.

Key Responsibilities:

Handle customer queries, complaints, and requests via

email and live chat

in a professional and timely manner. Provide detailed information about jewellery products, pricing, customization, shipping, returns, and exchange policies. Coordinate with internal teams (Sales, Dispatch, Logistics, and Quality Control) to resolve customer concerns. Ensure accurate order processing and follow-up until closure of queries. Maintain customer interaction logs and service reports. Achieve customer satisfaction targets and contribute to repeat business. Escalate unresolved issues to higher management when required.

Requirements:

Minimum

2 years of experience

in customer support (preferably in e-commerce/jewellery sector). Strong communication skills (written English must be excellent for mail & chat). Knowledge of jewellery terminology, product types, and quality standards will be an advantage. Proficiency in MS Office and CRM/chat support tools. Ability to multitask, remain calm under pressure, and deliver excellent customer service.

Key Skills:

Email & Chat Support Handling Problem Solving & Complaint Resolution Jewellery Industry Knowledge (preferred) Customer Relationship Management Attention to Detail & Professional Etiquette
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person

Speak with the employer

+91 8356961605