Job Description

Company Overview Vilvah Store is a sustainable and reliable skincare and haircare brand that specializes in creating skincare products using the highest quality ,freshest ingredients and high-performance formulations. We prioritize using agricultural produce, carrier oils, butter, and essential oils to nourish the skin and hair without harsh chemicals or synthetic additives. With a commitment to sourcing the finest raw materials, Vilvah Store offers products that reflect our dedication to quality and sustainability. Job Overview Vilvah Store Private Limited is seeking a highly motivated and detail-oriented individual to join our team as Customer Support Executive. As Aa Customer Support Executive, you will handle customer queries accurately via phone, email or chat on time. It is a full time job and is suitable for the candidates with the experience of 2 - 3 years in Customer Support Role. Experience in a Beauty or Skincare Industry is a plus. Selected candidates will be placed in Coimbatore Office. Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identifying customer needs and helping customers use specific features Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Gather customer feedback and share with our Product, Sales and Marketing teams Requirements A bachelors degree in administration or related field Minimum 2 to 3 years of Experience as a Customer Support Executive or similar CS role Excellent communication and problem-solving skills Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Multi-tasking abilities Patience when handling tough cases

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