Job Description

Customer Support Executive Duties:

• Maintain excellent customer satisfaction and review support tickets for appropriate resolution
• Provide customer support through phone and chat
• Work with other departments to resolve customer issues in a timely manner
• Serve as a point of contact for customer support and complaints
• Proactively identify, investigate, and resolve recurring customer support issues
• Maintain appropriate documentation and records of customer interactions
• Maintain appropriate files regarding each customer interaction
• Proactively gather and utilize customer feedback and suggestions
• Review customer satisfaction reports to ensure customers are satisfied with the support they receive
• Contribute to the development of future customer support processes
• Communicate effectively with peers and managers
• Communicate to customers during outbound phone calls
• Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:

• Answer inbound customer calls
• Handle renewals and cancellations
• Provide account information and status
• Provide workflow assistance
• Manage all customer issues and requests
• Develop and improve customer experience
• Work with IT and Finance teams to resolve customer issues
• Manage complaints

Requirements And Skills:

• Bachelor\xe2\x80\x99s degree in business, computer science or engineering
• 2+ years of experience in commercial support
• Excellent verbal and written communication, analytical and problem-solving skills
• Strong customer service skills
• Strong in Email, Typing and English communication.
• Knowledge of Excel, Word, and PowerPoint

Job Types: Permanent, Full-time Salary: \xe2\x82\xb920,000.00 - \xe2\x82\xb925,000.00 per month Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Speak with the employer
+91 9150288452