Customer Support Executive
Job Description
Hi, Everyone Role- .Executive- Customer service and Operations( Hindi is Mandatory ) EXPERIENCE- OVER 1- 3 YEARS IN CUSTOMER SUPPORT Qualification- Bachelor\'s degree (or higher) Location- Guindy - Chennai Language- Excellent Communication In English, Hindi Position - 3 The main responsibilities are: To ensure the Orders are fulfilled within the agreed TAT of the client. To ensure sharing of Daily/Weekly/Fortnightly/Monthly Reports in the agreed frequency in an accurate manner. To ensure complaints are responded and resolved within the agreed timeframe, Coordination with Client and Internal SPOCs for timely fulfillment of orders and compliant closure. To ensure Optimal utilization of resources by cross-utilizing them to obtain maximum productivity. To manage escalations received from the clients/customers in an appropriate manner. Client Program SOPs to be reviewed and amended on a half-yearly basis. To identify manual tasks/reports carried out by the team and ensure likely automation for the same. To ensure the Helpdesk is managed well. The Call log reports/Email trackers are monitored, to do regular Call/Email audits and share feedback to the resources for development. Identify exceptional work managed by the team and recognize them for SPOT/X-tra Mile Award.
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Job Detail
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Job IdJD3125167
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear