Job Description

Company: SGK Business Support Services Job Summary

SGK Business Support Services is seeking a dedicated and customer-focused

Customer Support Executive

to handle client inquiries, provide timely support, and ensure high levels of customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a service-oriented mindset.

Key Responsibilities

Handle customer inquiries via phone, email, chat, or support systems Provide accurate information about services, processes, and timelines Resolve customer issues efficiently and professionally Escalate complex issues to the relevant internal teams when required Maintain detailed records of customer interactions and resolutions Follow up with customers to ensure issues are fully resolved Meet service level agreements (SLAs) and performance targets Maintain a high level of professionalism and customer satisfaction Coordinate with internal departments to ensure smooth service delivery Adhere to company policies, procedures, and quality standards
Employment Terms & Benefits

Working Schedule:

5.5 days per week

Probation Period:

3 months

Holidays:

UK Bank Holidays only

Salary Increment:

Yearly performance-based increment

Performance Review:

Annual appraisal based on KPIs and service quality
Job Type: Full-time

Pay: From ?20,000.00 per month

Work Location: In person