Job Description

Key Responsibilities:

Respond promptly and professionally to customer queries via phone, email, live chat, and social media. Troubleshoot issues and provide accurate solutions in a timely manner. Maintain clear and detailed records of customer interactions using CRM systems. Escalate complex issues to appropriate teams when necessary. Provide feedback on recurring customer problems to help improve services. Ensure customer satisfaction and maintain high-quality service standards. Meet individual and team performance targets, including response times and resolution rates.

Requirements:

Fluent in English (mandatory), additional languages a bonus Previous experience in customer service, support, or a related role preferred Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Comfortable using computer systems and CRM software Patient, empathetic, and customer-oriented

Working Hours & Holidays:

Standard UK working hours [01:30 PM to 11:30 PM]

Holidays:

UK Bank Holidays only

Benefits:

Competitive UK-based salary Paid leave in line with UK Bank Holidays
Job Types: Full-time, Fresher

Pay: From ?18,000.00 per month

Work Location: In person

Speak with the employer

+91 7814959356