Job Description

Customer Support Executive - Legal Process (Australian Vehicle Insurance)

Please go through the profile before applying

Job Type:

Full-Time | Work from Home

Location:

Remote (India-based candidates supporting Australian clients)

Work Days & Timings:

Monday to Friday | Australian Business Hours

About the Role

We are seeking a detail-oriented and customer-focused

Customer Support Executive

to handle

legal support, documentation, and client communication

for our Australian Vehicle Insurance company. The role is heavily documentation and assessment-based, requiring strong skills in

Excel, report preparation, and paperwork handling

, along with the ability to manage

legal queries and complaints

professionally.

Key Responsibilities

Handle inbound calls and communicate with Australian clients regarding legal queries, complaints, and insurance-related issues. Prepare, review, and maintain legal documents and assessment reports. Work extensively on

Excel

for data analysis, reporting, and record maintenance. Ensure accuracy in paperwork, assessments, and documentation. Provide clear, concise, and professional communication over phone and email. Collaborate with internal teams to escalate and resolve client concerns effectively. Maintain confidentiality and compliance with company policies and Australian legal standards.

Requirements

Proven experience in

customer support

, preferably in

insurance or legal processes

. Strong skills in

MS Excel

and

document/report preparation

. Good with numbers, logical thinking, and preparing assessment reports. Excellent written and verbal communication skills in English (neutral/accent-understandable for Australian clients). Ability to work independently in a

remote environment

.

Laptop/desktop with a stable internet connection

is mandatory.

What We Offer

Opportunity to work with a leading Australian Vehicle Insurance provider. Fixed

5-day working schedule (Mon-Fri)

aligned with Australian business hours. Work-from-home flexibility with a professional and supportive team. Competitive salary package with growth opportunities.
Job Types: Full-time, Permanent

Pay: ₹23,000.43 - ₹26,000.55 per month

Benefits:

Paid time off Work from home
Work Location: In person