Minimum 2 years in customer or technical support, preferably in bulk SMS or telecom services
Job Summary:
Fast2SMS is seeking an experienced and dedicated
Customer Support Executive
to manage customer queries, resolve issues, and provide assistance related to our Bulk SMS platform. The ideal candidate will have a solid background in support roles, excellent communication skills, and a good understanding of bulk messaging platforms.
Responsibilities:
Provide prompt and professional support via phone, email, and chat
Resolve technical and non-technical issues related to SMS delivery, sender ID, DLT registration, and API integration
Guide customers through platform usage and troubleshoot problems
Coordinate with the technical team for issue resolution and feedback
Maintain records of customer interactions and follow-up as needed
Ensure high customer satisfaction and retention
Requirements:
2+ years of experience in customer support (Bulk SMS or telecom preferred)
Good knowledge of DLT registration, SMS APIs, sender ID process, etc.
Strong communication and problem-solving skills
Ability to work in a fast-paced environment
Fluency in Hindi and English
Job Type: Full-time
Pay: ?13,000.00 - ?20,000.00 per month
Work Location: In person
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