Job Description

Job description:

BROADBAND

Job Title: Customer Support Executive - Voice Process

Process: Voice (Versant 60)

Work Model: Work From Office

Batch Delivery: Bulk hiring - batches to be delivered at once

Salary & Grades

Expirianced

CTC: 30% hike on last CTC (Up to 4.8 LPA)

In-hand Approx.: ?32,000

Eligibility: Contact Centre Experience (Documented)

Fresher

CTC: 3.80 LPA

In-hand Approx.: ?25,000

Eligibility: Minimum 6 months documented experience

Eligibility Criteria

Excellent communication skills

Versant score: 60 (mandatory)

Experience must be documented/on paper

Strong understanding of customer service processes

Ability to handle calls efficiently and professionally

Graduation/Undergraduate both eligible (as per company norms)

Technical Requirements

Candidates must have hands-on knowledge of:

Broadband & internet troubleshooting

Basic hardware & software issue resolution

System navigation & technical problem-solving

Responsibilities

Handle inbound/outbound voice calls

Troubleshoot customer technical queries

Provide resolution related to internet, broadband, hardware & software

Maintain call quality and process compliance

Ensure customer satisfaction and meet performance metrics

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Location:

New Town, Kolkata, West Bengal (Required)
Work Location: In person