Job Description

We are looking for a Customer Service Executive who is a critical part of our mission to deliver timely, accurate and professional customer service for our client's services and products. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilise a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.Location: BikanerExperience: 0 years-2 yearsEducation: Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.Compensation: 1,20,000 LPA - 1,44,000 LPAEmployment: Full timeKnowledge and Skills Required Communication Skills:

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written response

• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

• Ability to use a desktop computer system

• Familiarity with Windows 7, Microsoft Outlook, Microsoft Word and Google Chrome

• Excellent typing skills

• Demonstrates understanding of the Internet.

• Demonstrates an ability to successfully navigate websites

• Demonstrates a proficient knowledge of email applications

• Demonstrates an ability to learn in various media

• Ability to successfully adapt to changes in the work environment

• Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast paced environment

• Ability to empathise with and prioritise customer needs

• Demonstrates interpersonal skills with a diverse customer base

• Demonstrates conflict resolution, negotiation, and de-escalation skills

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Ability to determine customer needs and provide appropriate solutions

• Maintain regular and reliable attendance, including the daily schedule as assigned

• Flexible with the working schedule;

• Ability to work regularly as required by business - as much as 48 hours a week, most often

occurring in the weeks surrounding the Christmas holiday seasonProblem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritisation of tasks as assigned

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organised and detail-oriented

• Ability to quickly and effectively prioritise work time in various departments to meet business need

• Ability to maintain composure in highly escalated situations

• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Female candidates only Job Type: Full-timeSalary: ?96,000.00 - ?144,000.00 per yearSchedule:

• Day shift

Ability to commute/relocate:

• Bikaner, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)