Job Description

Job Title: Customer Support Executive - Domestic Voice ProcessJob Summary:
We are hiring Customer Support Executives for a Domestic Voice Process to handle inbound and outbound customer calls. The role involves addressing customer queries, providing accurate information, and ensuring a positive customer experience.
Eligibility:

• Fresher or Experienced candidates can apply
• Minimum Qualification: Graduate or Undergraduate

Key Responsibilities:

• Handle inbound and outbound voice calls professionally
• Resolve customer queries and provide accurate information
• Maintain proper call documentation and follow communication protocols
• Ensure customer satisfaction and service quality standards

Language Requirements:

• Marathahalli Location:
• Good English + Malayalam / Tamil
• Hebbal Location:
• Good English + Malayalam / Tamil / Telugu

Skills Required:

• Good verbal communication skills
• Customer-focused attitude
• Ability to handle calls confidently
• Willingness to work in rotational shifts

Screening Process:

• HR Round
• Assessment
• Operations Round

Work Location & Mode:

• Location: Hebbal & Marathahalli, Bangalore
• Mode: Work from Office
• Employment Type: Direct Employment

Work Schedule:

• Working Days: 6 days a week
• Week Off: 1 Rotational Off

Shift Timings:

• 6:00 AM - 3:00 PM
• 7:00 AM - 4:00 PM

• 3:00 PM - 12:00 AM
• 4:00 PM - 1:00 AM

Job Type: Full-time

Skills Required