Job Description

Role Objective
The Onboarding Executive will be responsible for seamless end-to-end onboarding of healthcare providers (doctors, clinics, hospitals, diagnostic centers) onto the Practo platform, ensuring timely go-live, high data accuracy, and compliance with internal SLAs and quality standards.
Key Roles & Responsibilities
Provider Onboarding & Go-Live
Execute end-to-end onboarding of doctors, clinics, hospitals, and diagnostic partners on Practo platforms.
Coordinate with providers to collect mandatory documents (KYC, credentials, pricing, availability, bank details, etc.).
Ensure accurate profile creation, catalogue setup, pricing configuration, and service mapping.
Drive timely provider go-live within defined TATs.
Stakeholder Coordination
Act as a single point of contact for providers during onboarding.
Collaborate with internal teams such as Sales, Account Management, Medical, Finance, Product, and Tech to resolve onboarding dependencies.
Escalate risks, delays, or data gaps proactively to the Team Lead.
Quality & Compliance
Ensure 100% adherence to onboarding SOPs, compliance checks, and maker-checker processes.
Maintain high data accuracy for provider profiles, pricing, and service details.
Support audit requirements by maintaining proper documentation and trackers.
Operational Excellence
Track onboarding progress through CRM/tools (Salesforce, internal dashboards, trackers).
Meet daily/weekly onboarding targets and SLA commitments.
Identify recurring issues and suggest process improvements to reduce onboarding TAT and errors.
Reporting & MIS
Maintain onboarding trackers and share daily/weekly status updates.
Report key metrics such as go-live TAT, backlog, SLA adherence, and error rates.
Key Metrics / KPIs
Provider onboarding TAT
Go-live success rate
SLA adherence
Data accuracy / QA score
Backlog and productivity metrics
Skills & Competencies
Strong communication and coordination skills.
High attention to detail and process orientation.
Ability to manage multiple onboardings in parallel.
Comfortable working with tools like CRM, Google Sheets, and dashboards.
Problem-solving mindset with ownership attitude.
Preferred Qualifications
1-3 years of experience in operations, onboarding, healthcare operations, or customer support.
Experience in healthcare, healthtech, or platform-based businesses is a plus.
Graduate in any discipline (Healthcare/Operations background preferred).

Skills Required