Customer Support Executive
Year Arumbakkam, Chennai, Tamil Nadu, India
Job Description
- Customer Support Executive
- Responding to client emails as per our committed SLA (less than 30 minutes)
- Wide angle focus on whatever task is done
- Good knowledge in Excel
- Able to review and understand project specifications (like Manuals, Special Instructions, Cheat Sheets, Statement of Work etc)
- Sticking to the processes and the protocols defined where possible and escalating / providing solutions for new scenarios (example: new benchmarks, new process, new software, new technology, another scope projects etc) then and there
- Timely approach towards the work that is assigned
- Should be able to prepare and provide reports as directed by the manager
- Maintains customer feedback, TAT extension, customer appreciation reports which helps in understanding the needs of the customer and upgrade our skills
- Flexibility to adjust hours / shifts to meet operating needs
- Rotational shift
- Bachelor's (Preferred)
+91 9941260426
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Job Detail
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Job IdJD2895887
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationArumbakkam, Chennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear