Job Description

Position Title

: Customer Support Executive

Experience

: Freshers

Reporting To

: Head of the Department

Location

: Visakhapatnam

ROLES AND RESPONSIBILITIES:

Handle customer inquiries related to credit sales, including queries on payment terms, credit limits, and billing. Assist customers in understanding their credit options and help them with the application process. Digital generated leads should be able to converted. Provide information about available products, services, and special offers on credit / personal loan sales. Address and resolve any issues or concerns related to credit/loan application process. Offer timely solutions to customer complaints and ensure the process is smooth from start to finish. Assist in explaining Credit terms and loan interest rates.

REQUIREMENTS:

Languages Known:

Hindi, English, Telugu

Qualification:

Any Graduate/or equivalent degree.

Skills:

Excellent Communication Skills Should be Proficient in Hindi and English Customer Service Skills Strong Verbal and Listening Skills Capacity to establish rapport and build trust with customers Ability to resolve customer complaints and concerns effectively. Hindi language speaking is must.
Job Type: Full-time

Work Location: In person