Job Description

Position:

Customer Service Executive (Voice - US Healthcare Domain)

Location:

Airoli, Mumbai

Shift Timing:

Night Shift

Process Type:

US Healthcare - Inbound & Outbound Calls

Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our

Voice/Blended Support Team

. The ideal candidate should possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer service in a dynamic, shift-based environment.

Key Responsibilities:

Handle inbound/outbound customer interactions via voice calls. Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism. Maintain detailed and accurate call logs and follow standard operating procedures. Achieve performance targets related to quality, accuracy, and customer satisfaction. Demonstrate effective communication and listening skills to address customer needs efficiently. Adapt to flexible shifts and rotational schedules as per business requirements. Upsell or cross-sell products/services when required.

Eligibility Criteria:

Graduates (freshers)

with excellent communication skills are encouraged to apply. Preference given to candidates with prior

BPO experience

and

complete joining documentation

.

Not eligible:

Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.

Mandatory:

PAN card is required during the hiring process
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Food provided
Schedule:

Night shift Rotational shift
Supplemental Pay:

Joining bonus Performance bonus Shift allowance
Work Location: In person