Customer Support Executive

Year Ahmedabad, Gujarat, India

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Job Responsibilities :

Handle customer inquiries via phone, email, and chat regarding financial services, transactions, and account management.
Provide accurate information on finance-related queries, including billing, payments, and account statements.
Assist clients in resolving account discrepancies, processing requests, and troubleshooting financial issues.
Collaborate with internal teams to escalate and resolve complex financial concerns.
Maintain a record of customer interactions, transactions, and follow-ups in CRM systems.
Ensure compliance with financial regulations and company policies in all customer interactions.
Identify opportunities to enhance customer experience and suggest process improvements.

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