Customer Support Executive
Year Ahmedabad, Gujarat, India
Job Description
- Experience: 2 + Years
Your responsibilities
- Determines requirements by working with customers
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Updates job knowledge by participating in educational opportunities
- Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Maintains customer database by entering information
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests
Our requirement
- Excellent interpersonal written and oral communication skills
- Knowledge of mediation and conflict resolution techniques is preferable
- Candidate with at least 1 year experience in International customer support
- Leadership skills to guide and improve a team
- Data entry and basic computer skills
- Utmost patience while dealing with customers
- Fast and efficient problem-solving skills
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Job Detail
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Job IdJD3177190
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear