Customer Support Executive
Year Ahmedabad, Gujarat, India
Job Description
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Skills and Requirements
+91-XXXXXXXXXX
- Manage a team of representatives offering customer support.
- Oversee the customer service process.
- Resolve customer complaints brought to your attention.
- Create policies and procedures.
- Plan the training and standardisation of service delivery.
- Monitor the work of individual representatives and of the team.
- Conduct quality assurance surveys with customers and providing feedback to the staff.
- Possess excellent product knowledge to enhance customer support.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Providing excellent customer service
- Using good communication skills and problem-solving skills
- Resolving complaints from unhappy customers
- Identifying patterns for improvement opportunities
- Ensuring complete information is recorded
- Completing various roles and tasks within the given time
- Recommending products and services
- Adding products and services to customer accounts
- Identifying what customers may want
- Health insurance
- Day shift
- Monday to Friday
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
- Bachelor\'s (Preferred)
- total work: 1 year (Preferred)
- English (Preferred)
+91-XXXXXXXXXX
- Health insurance
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Job Detail
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Job IdJD3054051
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear