Job Description

Role Overview

We are seeking a highly motivated and articulate individual to join our team as a Trainee/Associate - International Accounting Support. This role is the critical first point of contact for our US-based clients, requiring exceptional international voice communication skills and a strong foundation or interest in accounting and bookkeeping. The primary goal is to ensure clients' financial inquiries are handled with clarity, professionalism, and accuracy, laying the groundwork for a career in finance.

Core Responsibilities

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International Voice Communication:

Serve as the primary point of contact for US clients, handling all communications via phone and professional email. The main goal is to provide excellent international voice experience and support.

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Client Inquiry Resolution:

Address client questions related to their financial reports, accounts payable/receivable, and bank reconciliations promptly and accurately.

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Basic Financial Support:

Assist the accounting team with fundamental tasks, including initial processing of vendor invoices, data entry, and gathering necessary documents for bank reconciliations.

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Data Maintenance:

Accurately update and maintain client financial records using software such as QuickBooks, Zoho Books, and Excel.

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Reporting Support:

Assist Senior Accountants in compiling data needed for weekly and monthly financial reports.

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Process Adherence:

Strictly follow all established accounting and customer service protocols, especially those related to data security and financial compliance.

Required Qualifications

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Experience:

Minimum 1+ year of experience in international customer service or a role with intensive client interaction over the phone.

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Voice & Communication Skills:

Excellent, neutral, and fluent verbal English skills are absolutely essential for seamless communication with US clients. Strong written English is also required.

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Financial Interest:

A strong passion for accounting, bookkeeping, and basic financial processes is mandatory. Candidates should be eager to learn the fundamentals of finance.

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Problem-Solving:

Strong analytical ability and a client-focused mindset for quickly and professionally resolving client issues.

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Technical:

Basic proficiency in Microsoft Excel and a willingness to quickly learn accounting software (QuickBooks, Zoho Books).

Shift availability:

Night Shift (US Shift timings)
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Commuter assistance Health insurance Paid sick time Paid time off
Ability to commute/relocate:

Bommasandra, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Can you briefly introduce yourself and your professional background? What sets you apart from other applicants?
Experience:

Customer support: 1 year (Preferred)
Shift availability:

Night Shift (Preferred)
Work Location: In person